Merino clothing repair service

Merino clothing repair service

Accidents happen and wear and tear is inevitable, especially if you live an adventurous life. We offer a repair service on our 100% Merino and Merino Lite garments, so you can extend the life of your favourite clothing. This also helps us–and you–contribute to creating a slow fashion culture that’s better for the planet.

Enjoy your clothing for longer, with our affordable repair service for any FINDRA Merino knitwear or accessories and FINDRA Merino Lite garments.

How to book a repair

A repair costs £12 per item. There are three simple steps to booking your repair:
1. Visit our repairs order page and click ‘Add to basket’ to pay for your repair. If you live locally, you can drop off the garment and save on postage. There will be two options to choose at checkout and local drop-offs require a postcode. We will send you a receipt by email.
2. Download and print our Repair Form PDF. Fill in the details, including the reference number in your email. If you don’t have a printer, write down the information on a blank sheet of paper.
3. Place the form in the package with your garment and send via a tracked postage or courier service to the address at the bottom.

What happens next?

Please expect a two-week turnaround from sending us your garment. We will email you once your repair is done and will post it back using 48-hour Royal Mail courier service.
If it is not possible for a repair to be made, we will notify you then make a refund and return your garment at no charge.
Find out more about our repair service and warranty.