Repairs Order Form

Accidents and wear and tear is a natural process for an article of clothing. That’s why we offer a repair service on any FINDRA Merino knitwear so you can continue to enjoy it for an extended period of time and help support a less disposable throwaway culture and impact on the planet.

At present we can only offer repairs to seamless merino, merino lite, and burst zips and seams. Please note we are as yet unable to offer repairs on torn or ripped synthetic fabrics.

To book a repair, just follow these simple steps:

1. Click ‘Add to basket‘ then follow checkout process to make a payment and select ‘Collection from Innerleithen Shop‘ to ensure shipping.
2. Download and print of the Repair Form PDF.
3. Fill out the printed PDF form, remembering to include the order reference ID from your email receipt. If you don't have a printer, write down the details requested in the PDF on a blank piece of paper,
4. Send your garment along with the completed form to the address below:

Repairs Service
FINDRA Clothing
The Wool Store (1st Floor)
Tweedvale Mills West
Galashiels Road
Walkerburn EH43 6AA

 

What happens next?

Please allow a 2-week turnaround time from when we receive your garment. Repairs are returned by 48-hour Royal Mail courier service, delivered to the address provided on the PDF form. An email notification will be made by email to the address provided on the PDF. If it is not possible for a repair to be made, we will notify you, then make a refund and return your garment at no charge.